Warranty

Pivotal Health Solutions warrants to the original purchaser that each PHS Chiropractic product shall be free from defects in material and workmanship and agrees to remedy any such defect or to furnish a new or equal part in exchange, therefore. Warranty covers components and repairs (labor) indicated below, commencing on date of original shipment. Labor coverage may not include replacement or installation of small parts or components. Pivotal Health Solutions Service and/or Sales will determine the technical level of service needed and approve labor coverage on a case by case basis.


Pivotal Health Solutions reserves the right to inspect claimed defective products. No returns, replacements or repairs may be made without prior written consent. Please do not return any product to Pivotal Health Solutions or its service center without first contacting Customer Service for Return Authorization number. Products returned without a Return Authorization number will be refused back to the customer at their expense.


This Warranty covers defects in materials and workmanship provided the product is used for the normal purpose for which intended. The customer shall be responsible for the proper set-up and use of the product. This Warranty does not include damage resulting from accident and expressly excludes normal wearing of parts or deterioration due to normal wear and tear, damage caused by improper set-up or storage, defect caused by transportation, accident, fire, flood, alteration, abuse, misuse, or negligence. Pivotal Health Solutions shall not be liable for any direct or indirect, incidental, exemplary, or consequential damages or delay, including damages for loss of income or loss of use.


Any obligation of Pivotal Health Solutions under this Warranty shall automatically and immediately terminate, without notice from or any further action by Pivotal Health Solutions and Pivotal Health Solutions shall have no responsibility for damages of any kind as a result of the occurrence of any of the following:

  • accident, misuse, abuse or negligent use of the Products or any component thereof;
  • any repair or alteration of the Products or any component thereof made outside Pivotal Health Solutions’ authorization;
  • improper installation, setup, or operation (including both mechanical and electrical) of the Products or any component thereof, which includes the operation of the Product not in accordance with the Product’s operating manual;
  • failure to provide normal maintenance for the Products or any component thereof inaccordance with the Product Operating Manual.
  • Alteration or obliteration of any identifying marks.

Note: Warranty periods listed below apply only to products purchased in new condition. Any
tables sold as a factory blemish or in used condition are sold ‘as-is’ and are limited to a (1) year
warranty on the frame only, commencing on the date of delivery.


Adjusting Treatment Tables (Powered)
Products: ErgostyleTM ES2000, FX, HYLO, Elevating HYLO; TradeMark Series; TradeFlex Series; ME2002 Elevating Table, and HY2002 IAT HYLO Elevating Table
Parts Warranty:  1 Year on frame (Structural Only)
1 Year on electrical components
1 Year on foam and upholstery
1 Year on moving components, hardware, and accessories
Labor Warranty: Labor covered on repairs in 1st year

Decompression
Products: DOC Decompression Table and iTrac® Spine Remodeling System  
Parts Warranty:  1 Year on frame (Structural Only)
1 Year on electrical components
1 Year on foam and upholstery
1 Year on moving components, hardware, and accessories
Labor Warranty: Labor covered on repairs in 1st year


Benches, Portables, & Non-Powered Tables
Products: ErgoBench, ErgoBasic, EB Series Benches, TradeBasic, HTG100, Metal Drop
Table, Basic Pro Portable Chiropractic Table, and EB Portable Chiropractic Table
Parts Warranty:  1 Year on frame (Structural Only)
1 Year on foam and upholstery
1 Year on moving components, hardware, and accessories
Labor Warranty: Labor not covered; parts only

 
Intersegmental Roller Tables
Products: Ergowave & ATT, and Roller Massage Tables   
Parts Warranty: 1 Year on frame (Structural Only)
1 Year on electrical components
1 Year on foam and upholstery
1 Year on moving components, hardware, and accessories
Labor Warranty: Labor not covered; parts only

 

Physical Therapy Tables & Storage Products
Products: Treatment Tables, Mat Tables, Treatment Carts, Treatment and Recovery Tables,
Kiosks, Stationary Cabinets, Multi-Purpose Carts, Medical Cabinets, and Portable Mirrors
Parts Warranty:  10 Years on aluminum frame (Structural Only)
5 Years on steel or wood frame (Structural Only)
3 Years on laminate, phenolic or plastic frame
2 Years on electrical components2 Years on standard foam and standard upholstery
1 Year on moving components, hardware, accessories, and custom printed upholstery and graphics (excluding Rolling Stools with Full Color Graphics - RS-LOGO, MRS-LOGO) 6 Months on Rolling Stools with Full Color Graphics (RS-LOGO, MRS-LOGO)
Labor Warranty: Labor covered on repairs in 1st year
Exceptions: Basic Wood Treatment Table (2 Years Structural Only), Essential Thera-P Electric Treatment Table (2 Years Structural Only), Portable Aluminum Table (5 Years Structural Only)

Apollo Laser Therapy: Desktop (AP2-DT)
Products: Desktop (AP2-DT)
Parts Warranty: 2 Years on Control Unit
1 Year on probes
Out-of-Box** on batteries, probe cables, and accessories
Labor Warranty: Labor covered on repairs within the parts warranty


Apollo Laser Therapy: Portable (AP2-PT)
Products: Portable (AP2-PT)
Parts Warranty:  2 Years on Control Unit
1 Year on probes
Out-of-Box** on batteries, probe cables, and accessories
Labor Warranty: Labor covered on repairs within the parts warranty


Clinical Accessories:
Pneumatic Rolling Stools: 1 Year
Pneumatic Rolling Stools with Full Color Graphics: 6 Months
Logo Rugs and Mats: 1 Year
Wellness Mats: 10 Years
Wellness Mat Logo: 1 Year
FMST Tools: Limited Lifetime
Bolsters: 1 Year
Cervical Omni Relief Pillow: Out of Box*
Weights: 1 Year**

*Out of Box Failure: An out of box failure is defined as a product that fails to perform correctly
due to a defect in workmanship or material during the initial set-up and installation of the
product. To qualify as an out of box failure, Custom Craftworks must be contacted, and a return
authorization issued within thirty (30) days from original shipment of the product.

**Normal wear and tear will not constitute a defect.

Obtaining Warranty Service

Warranty service must be obtained through either Pivotal Health Solutions or an authorized dealer in the PHS product line for which warranty service is requested. To expedite the process please include the invoice number and/or product serial number in your request. 

Pivotal Health Solutions, Inc.
3003 9th Avenue SW
Watertown, SD 57201
PH: 800-743-7738
service@pivotalhealthsolutions.com

Download Warranty PDF


*** HOW TO CLEAN YOUR UPHOLSTERY PRODUCTS ***

• For day to day cleaning, a solution of 10% mild household liquid dish soap with warm water, applied with a soft, damp cloth. Rinse with clean water and dry.

• For stains, dampen a soft white cloth in a one to one (1:1) solution of Fantastik® and water OR Formula 409® and water. Rub gently and rinse with a water dampened cloth.

• For more difficult stains, dampen a soft white cloth with a solution of household bleach (10% bleach / 90% water). Rub gently and rinse with a water dampened cloth to remove bleach concentration.

There is a disinfecting wipe on the market called Protex Ultra Disinfectant Wipes. Many of our customers use these.

WHAT NOT TO USE: Using the wrong cleaning agents you can void your warranty and crack, dry out and destroy your vinyl. Do not use any cleaning agents that contain alcohol, harsh chemicals or abrasives. When in doubt, give us a call!